“Client satisfaction” is the cornerstone of the Firm’s work culture and Dhwaj & Associates takes great pride in consistently adopting the highest international standards on all client matters. The Firm’s philosophy and commitment towards its clients embraces the highest levels of accessibility, integrity, quality and responsiveness as well as an extremely proactive approach. At the Firm, we adhere to specific Client Service Standards for engagement, communication, reporting, documentation and billing, including:
(a) acknowledgment of Client communications within 24 hours;
(b) preliminary estimate of fees and basis for rate;
(c) standard letter of engagement;
(d) agreement on client’s requirements for status reporting; and
(e) billing statements for work performed,
according to client’s requirements. To achieve the objective of optimizing client satisfaction, the Firm also takes special care to ensure that all legal support is provided to clients in a cost effective and innovative manner, keeping in view the client’s specific business goals. The Firm adopts a creative and solution seeking approach while providing legal advice to clients from a practical and local Indian perspective. All lawyers in the Firm are meticulously trained to develop and strengthen their skills towards achieving these objectives.